Q1. Do you review our medical records to code claims?

Yes. Our expert coders work directly within your EMR to review clinical documentation and ensure precise, compliant ICD-10 coding that supports fast and clean claim submission.



Q2. Can we have our team code the claims and use your QA service?

Absolutely. If your internal team codes claims, we offer a comprehensive quality review to catch errors, enhance compliance, and apply modifiers where appropriate—maximizing your reimbursements.



Q3. Do you handle coding-related claim denials?

Yes. We perform denial audits, identify and correct coding issues (CPT, ICD, POS, modifiers), and ensure timely resubmission to reduce delays and improve acceptance rates.



Q4. What is your typical turnaround time for coding?

We deliver coding and QA results within 24 hours of provider signature, helping you stay on track with timely billing.



Q5. Which specialties do you cover in medical coding?

We specialize in Home Health & Hospice, Internal Medicine, Orthopedics, Pain Management, Behavioral Health, OB/GYN, DME, Spravato Clinics, Hospital Coding and more based on your agency’s services. knowledge, or lack of clarity around the numbers, outsourcing to Hoolime can simplify your daily workload and deliver security to your business.



Q6. What is Revenue Cycle Management (RCM)?

RCM is the full process of managing patient revenue—from intake and insurance verification to billing, collections, and denial resolution—to ensure accurate and timely reimbursement.



Q7. Why is RCM important for home health agencies?

Strong RCM improves your cash flow, reduces denials, speeds up collections, and keeps your billing compliant with evolving payer guidelines.



Q8. What RCM services does Hoolime provide?

We handle the full cycle of Claims submission & tracking, Payment posting, Denial management & resubmission, A/R follow-ups, Insurance verification, Billing compliance audits.



Q9. Will you integrate with our existing EMR?

Yes. We work seamlessly with leading platforms like WellSky (Kinnser), Homecare Homebase, and other major EMRs.



Q10. What kind of analytics or dashboards do you offer?

Our custom-built KPI dashboards tracks Revenue & AR trends, Patient census & flow, Staff productivity & visit metrics, Emergency response time, Telehealth usage, Clinical outcomes and more based on your goals.



Q11. Do you provide insights or just raw data?

We deliver actionable insights—not just charts. Our team helps interpret trends and recommends process improvements, enabling strategic, data-driven decisions.



Q12. Are your dashboards compatible with our EMR?

Yes. We integrate with your EMR to pull real-time metrics and deliver dynamic visual dashboards tailored to your workflows.



Q13. Is your team HIPAA-compliant?

Yes. We adhere to strict HIPAA protocols, ensure end-to-end encryption, and use secure storage and communication platforms to protect patient health information (PHI).



Q14. Where is your team located?

We operate globally. Our U.S.-based leadership collaborates closely with our India-based coding, RCM, and analytics teams—ensuring reliable, high-quality support with 24/7 availability.